- Main reception: +52 (33) 3030-0900
- Administrative office: +52 (33) 3030-0901

- Located at main entrance lobby
- Identification required for ticket pickup
- Arrive minimum 45 minutes before event start time
- Personal reservation number mandatory

- On-site parking available
- Covered parking structure
- Rates: Approximately 50-100 Mexican Pesos per event
- Limited disabled parking near main entrance
- Recommended to arrive early during peak events

- Designated wheelchair spaces on ground floor
- Companion seats adjacent to wheelchair areas
- Elevators to all levels
- Wheelchair-accessible restrooms
- Staff assistance available upon request

- No outside food or drinks
- No recording or photography during performances
- Business casual attire recommended
- Bags subject to security check
- Mobile phones must be silenced

- Children under 5 typically not recommended
- Children 6-12 must be accompanied by adult
- Some performances have specific age restrictions
- Booster seats available upon request
- Quiet, well-behaved children permitted at discretion of event management

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* Not inclusive of taxes and fees
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