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- Main Box Office: (502) 584-7777
- Administrative Office: (502) 562-0100
- Located at main box office entrance
- Valid photo ID required for pickup
- Can be retrieved up to 1 hour before performance
- Ticket holders must present confirmation number or original purchase details
- On-site parking garage available
- Street parking in downtown Louisville
- Nearby public parking lots
- Typical rates: $10-$15 per event
- Disabled parking spaces near main entrance
- Wheelchair accessible seating throughout venue
- Companion seats available
- Assistive listening devices provided
- Located on multiple levels with elevator access
- No outside food or beverages
- Professional cameras/recording devices prohibited
- Business casual attire recommended
- Doors typically open 45 minutes before performance
- Late seating during performance intervals only
- Children 5 and under generally not permitted
- Exceptions for family-friendly shows
- All children require a ticket
- Babes-in-arms policy varies by performance type
