- Main Box Office: +44 (0)1244 409113
- General Enquiries: +44 (0)1244 409 430
- Tickets can be collected up to 1 hour before performance
- Valid photo ID required
- Collect from main Box Office
- Chester City Centre Car Parks within walking distance
- Nearest: Grosvenor Shopping Centre Car Park
- NCP Car Park on Hunter Street
- Some street parking available
- Wheelchair accessible spaces in all performance areas
- Companion/carer seats available
- Audio description and captioning services
- Hearing loop systems installed
- No food or drinks in performance spaces
- Mobile phones must be switched off
- Late arrivals may be seated at venue's discretion
- Photography/recording prohibited during performances
- Age restrictions vary by performance
- Children under 12 must be accompanied by adult
- Recommended age limits posted for specific shows
- Babes in arms policy depends on individual event