- Main Casino: (815) 744-7000
- Promotions Desk: (815) 744-7001
- Player's Club: (815) 744-7010
- Located at Casino Promotions Desk
- Open during standard casino hours
- Valid photo ID required for pickup
- Tickets can typically be retrieved 1 hour before event start
- Free Parking
- Large Covered Parking Garage
- Separate Lots for Casino and Event Guests
- Well-Lit and Monitored Areas
- Disability Parking Available Near Entrance
ADA Accommodations can be made upon request. WHEELCHAIR ACCESS: There is a ramp at the entrance to venue HEARING IMPAIRED: Upon request ELEVATOR ACCESS: N/A
- 21+ Age Requirement
- Proper Attire Required
- No Outside Food or Beverages
- Government-Issued Photo ID Mandatory
- No Recording Devices Permitted
- Smoking Designated in Specific Areas
- No Minors Allowed in Casino Area
- Children Under 21 Prohibited from Gaming Floors
- Family Members Can Wait in Designated Lobby Areas
- No Childcare Services Provided
