To pick up tickets, a valid government-issued photo identification is required. Hours: Monday - Friday / 9 a.m. - 3 p.m. and three (3) hours prior to any event. Location: On Church Street (north side of venue).
Wheelchair accessible and companion seats are available at locations dispersed throughout Kia Center, offering guests the choice of an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Kia Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating. Elevators : The Kia Center has fourteen (14) accessible public elavators available for all guests. Parking : Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Kia Center and accessible via the pedestrian bridge on the Terrace Level (Level 3). Additional accessible parking is located in lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Kia Center. Visit Kiacenter.com for more information. Entrance : The Kia Center's main entrance is at the middle block of Church Street between Hughey Avenue and Division Avenue. Accessible entry is also available via the pedestrian bridge on the Terrace Level (Level 3).
Items NOT Allowed: Use of video and/or audio recording equipment is strictly prohibited by event promoters, and the Kia Center reserves the right to confiscate any tape, film, or memory card. Items Allowed: Umbrellas are permitted inside the Kia Center. Umbrellas should be placed under your seat and out of the way of other guests. Please utilize the umbrella sleeves to help keep the floors dry. If necessary, guests may bring strollers to events at the Kia Center. Strollers must be collapsible and fit under your seat. You may not leave strollers in the walkways, gates, or concourses, and our staff will not be responsible for these items. The Kia Center is not responsible for any lost, stolen, or damaged strollers. Smoking is NOT permitted in the Kia Center SMOKING POLICY - ORLANDO VENUES Orlando Venues will allow re-entry for guests to go outside the venue in order to smoke in the designated area on the West side of the Kia Center. WHEN: Magic Games: Beginning at tip off guests can access the designated smoking area towards the Northwest side of the venue via the Disney Atrium. Concerts: When the Opening Act is onstage the guests can begin to access the smoking area towards the Northwest side of the venue via the Disney Atrium. Other Events: Beginning times are TBD depending on the setup of the show. WHERE: Guests can utilize the designated area for smoking by exiting out the Disney Atrium doors located on the west side of the Disney Atrium near the west elevators. Guests must remain at least 25 feet from the venue when smoking. WHEN EXITING: Guests must present their ticket stub to be scanned out and have their hand stamped before exiting the venue. No drinks are permitted to leave the building. WHEN RE-ENTERING: Upon re-entering the building the guests must present their ticket stub to be scanned in again as well as show the stamp on their hand before they re-enter the Kia Center. Guests must have both a ticket that can be scanned back in and a stamp on their hand in order to be allowed entry into the venue. Guests are subject to be searched again upon re-entering the venue. *Policy is subject to change per Orlando Venues Management.
For Orlando Magic and Orlando Predators games, any patron who is 36 inches(3 feet) or taller must have a ticket for entry. For Kia Center events other than Orlando Magic and Orlando Predators games, all children two (2) years of age or older must possess a valid ticket for entry. A child under two (2) years of age, who is admitted free of charge for events, must sit on a lap or patron. Occasionally, a family show (Disney of Ice, Globetrotters, Ringling Bros., etc.) will require children younger than two (2) years old to purchase a ticket. Please check with the box office or online for the show you are attending.