Will Call windows open 90 minutes prior to the event and will remain open through the second period for Minnesota Wild games. Will Call is located in the main lobby of Gate 1 at Xcel Energy Center. Tickets are released only to the person whose name appears on the Ticketmaster account or will call envelope. No one will be given tickets designated for another person. Proper photo identification is required, and purchasing credit card, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time of pick up.
Xcel Energy Center is serviced by two parking ramps (RiverCentre and Kellogg) directly connected to the complex. For most Xcel Energy Center events pre-paid parking is available in the RiverCentre ramp. Please visit the event page of the specific event you are attending to purchase pre-paid parking. - The Saint Paul RiverCentre ramp is situated across from Saint Paul RiverCentre/Xcel Energy Center with the entrance located on the south side of Kellogg Boulevard. - The Kellogg ramp is below Saint Paul RiverCentre with the entrance located on the north side of Kellogg Boulevard. There are numerous other places to park in downtown St. Paul in both covered parking ramps and open lots. Detailed information is available at http://www.xcelenergycenter.com/plan-your-visit/parking.
Accommodations include accessible parking and drop-off areas, elevators, escalators, wheelchair accessible seating with excellent sightlines, accessible restrooms. ASL interpreters are provided upon advance request. Assisted listening devices are available, as well as Braille and large print programs upon request. There is elevator access to every level of the arena.
Cameras with a detachable lens or lens of more than two (2) inches are prohibited from all Xcel Energy Center concerts. The use of flash photography may also be prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable. Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Xcel Energy Center reserves the right to examine and prohibit use of any camera that staff deem unacceptable. Audio recorders are not allowed at any time. Cans, bottles, coolers and other outside food and beverages are not allowed.
For most events, including Minnesota Wild games, children under the age of 24 months will be admitted without a ticket if held on an adult's lap. For children's shows such as Disney on Ice, children 12 months and older need a ticket.